Need help?
Frequently Asked Questions
Order Delivery
How long does delivery take?
- Order Cutoff Time: 2:00 PM UK time (Orders placed after this cutoff are processed the next business day).
- Handling Time: 1–2 business days (Monday–Friday, excluding holidays).
- Transit Time: 4–6 business days (via trusted carriers).
- Total Estimated Delivery: 5–8 business days from order date.
When will my order be processed?
Orders are processed within 1–2 business days (Monday to Friday). Orders placed after 6:00 p.m. UK time will be handled the next business day.
Do you ship internationally?
No, we currently only ship within the United Kingdom.
Do you charge for shipping?
No, shipping is free for all UK orders.
Who delivers the packages?
We work with several carriers, including DHL, UPS, USPS, YunExpress, and Royal Mail.
What if my package is lost or damaged?
If your item arrives damaged or goes missing, please contact us with your order number and a photo (if damaged). We’ll help you from there.
Returns & Refunds
How long do I have to return an item?
You have 30 days from the day you receive your order to request a return.
How do I start a return?
Email us at contact@leathie.com to request a return. We’ll give you the return address and next steps.
How do refunds work?
Once we receive and inspect your return, we’ll issue a refund to your original payment method within 10 business days.
Fast Shipping
30-day returns with full refunds
UK-based team available 24/7
Secure payments